matahari Account & Payment FAQ

Opening an account on matahari takes three steps. First, visit our registration page and enter your username (4–16 characters), email address, password (minimum 8 characters with uppercase, lowercase, and a number), mobile number (with country code), and confirm your password. You must agree to our terms and privacy policy to proceed.

Second, verify your email by clicking the link we send within minutes. Third, log in to your new account. You can deposit funds immediately using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). KYC (identity verification) is not required until you request your first withdrawal; at that point, we ask for your national ID (KTP) and a selfie. KYC typically completes within one business day, after which you can withdraw freely.

We at matahari collect two items for KYC verification: a clear photo of your national ID (Kartu Tanda Penduduk, or KTP) and a selfie taken with your ID. The ID photo must show your full name, date of birth, ID number, and expiry date with no glare or obstruction. The selfie must show your face clearly, taken against a plain background, holding your ID at chest level.

Submit both images via the KYC portal in your account settings. Our verification team reviews submissions within one business day. If any detail is unclear, we will request a resubmission. Once verified, your withdrawal limit unlocks and remains active. You do not need to reverify unless your account is flagged for unusual activity.

Log in to matahari and navigate to account settings. Under "Preferences," you can update your email, mobile number, and notification settings. We send notifications for deposits, withdrawals, and large bets; you can adjust these per category or disable them entirely.

To pause activity temporarily, you can set a session timeout (logout after 30, 60, or subject to verification of inactivity) or request a manual account suspension via support. A temporary suspension lasts a minimum of 24 hours; contact support to extend or remove it. A permanent account closure is also available upon request. Account closure is final and cannot be reversed, so contact support directly if you wish to proceed.

Yes. We at matahari accept bank transfers from mobile banking, local payment, online payment, and e-wallet. During deposit, select "Bank Transfer" and choose your bank. We display a unique deposit account and reference number (or QR code). Transfer the funds to that account and include the reference number in the memo field.

Bank transfers typically clear within 1–3 business hours on weekdays and may take longer during public holidays such as Idul Fitri or Imlek. On weekends, processing may be delayed until the next business day. For faster deposits, use e-wallet options like mobile banking, local payment, online payment, or e-wallet, which settle in minutes. If your transfer doesn't appear within 4 hours, contact support with your proof of payment (screenshot or receipt).

If your deposit does not appear in your account after the expected timeframe, check your bank or e-wallet app to confirm the payment was sent. If money left your account but didn't arrive on matahari, do not deposit again. Instead, open a support ticket immediately with your transaction ID, amount, timestamp, and payment method.

Our support team will investigate with your payment provider and credit your account if the funds are confirmed lost in transit. For withdrawals, if your request shows "pending" for more than 24 hours, contact support with your withdrawal ID. We prioritize withdrawal issues and aim to resolve them within one business day. Always include proof (transaction screenshot) when submitting a support ticket.

We at matahari offer a weekly cashback promotion to eligible accounts. The offer provides a percentage return on net losses across slots, live-dealer games, or sportsbook bets placed during the calendar week (Monday–Sunday). Cashback is calculated after the week ends and credited to your account by Tuesday.

Eligibility and cashback rate depend on your account tier and deposit history. New accounts qualify for standard cashback; accounts with higher deposit frequency or older account age unlock increased percentages. Cashback credit is subject to a wagering requirement (typically 3x the cashback amount) before withdrawal. Terms apply—check the promotions page in-app for current rates and terms.

matahari offers four main game categories. Sportsbook includes football markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League, plus badminton, MotoGP, and other sports. Odds update live during matches; bets settle within minutes of final result.

Live-dealer tables feature professional studios with blackjack, roulette, baccarat, Dragon Tiger, and other card and wheel games. Games are hosted by trained dealers and stream in high definition. Slots include titles such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; each game displays its return-to-player (RTP) percentage and variance rating. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile tournaments, with odds linked to official results.

On matahari, football odds are displayed in decimal format and update in real time as odds markets change. We offer match outcome (win/draw/loss), over/under goals, both teams to score, and other market types across Liga 1 fixtures and international tournaments.

Bets are settled within minutes of the final whistle based on official match results. If a match is postponed or abandoned, unsettled bets are refunded. Live bets (bets placed after kickoff) are accepted until a specified cut-off time (usually five minutes before the 90-minute mark). For disputed settlements, we refer to the match official's decision or the relevant league's official statement.

Each slot game on matahari displays its RTP (return-to-player) percentage and variance rating in the game info panel. RTP ranges from non-specific info to non-specific info across our library; variance indicates how frequently and how large typical payouts are. Games marked "low variance" pay smaller wins more often; "high variance" games have fewer wins but larger payouts.

RTP is a statistical measure over millions of spins; individual sessions will vary. All our slot games use certified random number generators (RNG) tested by independent auditors. Game rules and paytables are fixed and cannot be altered mid-spin. If you suspect a game is malfunctioning, contact support immediately with your game session ID and timestamp.

Log in to your matahari account and click the Help or Support icon (usually a question mark or chat bubble) in the bottom-right corner of your screen. Select "Open a ticket" and choose a category (account, payment, technical, general). Type your question or issue description in detail and attach any relevant documents (screenshots, transaction receipts, etc.).

Submit your ticket. You will receive a ticket number and email confirmation. Our support team reviews tickets during business hours and typically responds within 24 hours. For urgent issues (account lockout, fraudulent activity), mention "urgent" in your subject. We aim to resolve most issues within 2–3 business days. Check the status of your ticket anytime in your account's "My Tickets" section.

We at matahari use encryption to protect your login credentials and payment information. Your password is stored using industry-standard hashing and salting techniques. We enforce password requirements (minimum 8 characters, uppercase, lowercase, number) to reduce unauthorized access risk.

Two-factor authentication (2FA) is optional but recommended: enable it in account settings to require a code sent to your email or mobile number each time you log in from an unrecognized device. Avoid sharing your password or 2FA codes. If you suspect unauthorized access, change your password immediately and contact support. We log all account activity and can review your login and transaction history if needed.

Our services are available only where local law permits. Access to matahari is restricted by geography. Users are solely responsible for confirming that their access and use comply with applicable law in their jurisdiction before opening an account or depositing funds.

If you are unable to access matahari from your location, it is likely that online gambling or sports betting is prohibited under your local laws. We do not offer our services in jurisdictions where online wagering is restricted. For information on the legal status of online gaming in your region (such as Jakarta, Surabaya, Bandung, or Medan), consult your local regulatory authority or legal counsel. Violation of your jurisdiction's laws is your responsibility alone.