matahari Platform Account Terms

We at matahari set out the terms that apply when you open an account and use our platform. Our terms cover account eligibility, how deposits and withdrawals work, settlement of positions across our sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). When you join matahari, you accept these terms in full.

Our platform is available only in jurisdictions where online gaming and sportsbook services are permitted by applicable law. We do not offer our services in jurisdictions where such services are prohibited. Users are responsible for verifying that their access and use of matahari comply with their own local laws and regulations.

This guide covers account-opening conditions, deposit and withdrawal procedures, bonus terms, dispute resolution, and your rights on matahari.

Account Opening and User Eligibility on matahari

When you open an account on matahari, you must provide accurate personal information: full name, email address, date of birth, and an identity document (national ID, passport, or driving license). We require identity verification before you can withdraw funds; this is standard anti-money-laundering practice. Our matahari verification team reviews your documents within standard banking windows. If you are based in Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia, the same verification standard applies.

You must be of legal age in your jurisdiction to use matahari. You represent that you are not on any government sanctions list or restricted-person registry. You agree not to use matahari for money laundering, fraud, or any illegal activity. We reserve the right to suspend or close your account if we discover breach of these conditions.

Verification is required before withdrawal on matahari

We ask for identity documents and address proof before you can move funds out of your account. This protects both you and our platform.

Once your account is open and verified, your matahari balance is accessible across all our products—sportsbook, live-dealer tables, slots, and esports. Your account is personal; you may not share login credentials or permit another person to use your account. We are not responsible for unauthorised access if you disclose your password.

Deposits, Withdrawals, and Bonus Terms on matahari

We at matahari accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account immediately after payment confirmation. We do not hold deposits pending verification unless your account triggers a standard review flag.

Withdrawals are processed to the same payment method you used for your most recent deposit. If you have made multiple deposits via different methods, you may select which method to use for withdrawal. Processing times vary by payment partner: instant for mobile banking and e-wallet transfers, and 1–3 business days for bank transfers. During major holidays—Idul Fitri, Idul Adha, Imlek—banking delays may extend processing windows. We do not guarantee withdrawal timing; we process requests subject to payment-partner availability.

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Deposit minimum and maximumBalance limits

Our matahari account preferences vary by payment method. Check your account settings for specific minimums and maximums.
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Withdrawal requestsProcessing

Initiate withdrawals through your account settings. Verify your bank or e-wallet details before confirming; matahari does not refund misdirected transfers.
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Bonus terms and conditionsPromotional offers

Any bonus we offer on matahari is subject to turnover and eligibility conditions detailed in the bonus terms. Bonuses are non-transferable and may not be withdrawn as cash.

Note: We at matahari do not charge deposit fees, but your payment provider may. Withdrawal fees, if any, are shown before you confirm. We deduct fees from your requested withdrawal amount; your payment partner receives the net amount.

Bonuses on matahari come with terms. When we offer a bonus (e.g., a welcome deposit bonus or a promotional free-bet credit), the bonus is credited to your account but is subject to playthrough requirements—meaning you must use the bonus funds in sportsbook positions, live-dealer games, or slots at a specified multiple before you can withdraw the bonus value as cash. Bonuses are not transferable between accounts and may expire if unused within a specified period. We detail all bonus conditions at the point of offer; you must accept the full terms before the bonus is credited.

Our matahari platform does not permit bonus stacking or abuse. If we detect bonus abuse (e.g., arbitrage betting designed solely to lock in guaranteed profit from a bonus), we reserve the right to void the bonus and related winnings. We undertake fair play enforcement on a case-by-case basis.

Settlement and Dispute Resolution on matahari

We settle all sportsbook positions against official league or tournament scoreboards. Liga 1 matches settle against official Indonesian football federation records; Piala AFF matches settle against AFC records; Champions League matches settle against UEFA official results. Live-dealer table results are determined by live croupiers and are final. Slot games settle according to random-number-generator outcomes; results are not negotiable.

If you dispute a settlement decision on matahari, you may contact our support team via email. We review disputes within 5 business days. If we determine that a position was settled in error, we correct your account balance immediately. If our settlement was correct, we explain the reasoning and close the case. We do not offer refunds or compensation for losses on correctly settled positions.

For disputes that remain unresolved after our review, you have the right to escalate to the independent dispute-resolution mechanism serving matahari's jurisdiction. We will provide you with contact details if you reach this stage. Arbitration or legal proceedings may apply according to the law of the jurisdiction where matahari operates.

Note: Matahari is available only where permitted by local law. We do not offer our services in jurisdictions where online gaming is prohibited. Users outside permitted jurisdictions who access matahari do so at their own risk and without our approval.

We at matahari undertake to operate fairly and transparently. Your balance on matahari is your property; we hold it in trust and do not use it for our own purposes. All positions, deposits, and withdrawals are logged to your account statement, which you may access and download at any time. If you have questions about our terms or policies, contact our support team. We respond to inquiries in English and Indonesian during standard banking hours.