matahari Casino & Sportsbook Data Care

This page describes what we collect when you use matahari and how we keep that data protected. We at matahari handle account holder information with care, following standard data-protection practices applicable in the jurisdictions where our service operates. Our commitment is to be clear about what personal details we gather, how we process them, and what rights you hold over your own information.

We recognize that trust underpins any account on matahari. Whether you are reviewing Liga 1 markets, playing live-dealer blackjack, or submitting a withdrawal request, your data security matters. This policy sets out our approach in plain language, covering collection, use, storage, third-party sharing, and your choices.

Our services are available only where applicable law permits. Users are responsible for verifying that access and use of matahari comply with their own jurisdiction's law.

What We Collect on matahari

We collect information in three ways: when you register an account, when you use our platform, and when you interact with customer support. At registration, we ask for your email address, full name, phone number, and date of birth. We also request address details and government-issued identification for account verification. This process, known as Know Your Customer (KYC), helps us comply with anti-money-laundering requirements and confirm your eligibility to use matahari in your region.

During use of our platform, we gather transaction data: deposit amounts, withdrawal requests, betting history on Liga 1 matches or Piala AFF tournaments, live-dealer session participation, and slot play records. We also collect device information—IP address, browser type, operating system—and behavioural signals such as login times and feature access patterns. These logs help us detect fraud, troubleshoot technical issues, and maintain platform stability.

When you contact our support team via email or in-app messaging, we retain your inquiry, our response, and any personal details you share to resolve your issue. If you use payment methods such as DANA, e-wallet, or mobile bankingwe record transaction metadata but do not store your banking credentials directly.

How We Use Your Information on matahari

Our primary use is to operate and secure your account. We verify your identity, process your deposits and withdrawals, settle your bets on football markets or live-dealer tables, and send you account notifications. When you deposit via local payment or online payment, we use your details to communicate with our payment processor and confirm the transaction.

We also use data to improve matahari. We analyse which features—Champions League odds, Dragon Tiger live tables, Aviator slots—are most popular, and we monitor performance to reduce downtime. If our systems detect unusual account activity, we may freeze the account temporarily and ask you to verify your identity; this is a standard anti-fraud measure.

We do not use your data to send unsolicited marketing emails or SMS. We may notify you about updates to matahari's terms, scheduled maintenance, or promotions you have explicitly opted into. You can manage notification preferences in your account settings.

Third Parties and matahari's Data Flow

Our servers may sit outside your jurisdiction. We use payment processors licensed in their own countries to handle e-wallet, mobile banking, local payment, and bank-transfer deposits. These processors see only the minimum data needed: your transaction amount and timestamp. We also work with identity-verification vendors to confirm the documents you upload during KYC; these vendors do not retain your data beyond the verification window.

We use hosting and analytics providers to keep matahari online and fast. These vendors operate under data-processing agreements and may not use your data for their own purposes. If we are required by law enforcement to disclose account information, we do so only when compelled by valid legal process.

Your Rights on matahari

You have the right to request a copy of the personal data we hold on your account. You may ask us to correct inaccurate information or delete your account and associated records (subject to any outstanding settlement obligations on football bets or casino sessions). Some jurisdictions grant you the right to data portability—to receive your information in a structured format for transfer elsewhere.

To exercise these rights, contact our support team via the in-app contact form or email. We aim to respond within a standard verification window. Note that we may retain certain data longer if required by anti-money-laundering law or if you have an outstanding dispute on a Liga 1 or Piala Indonesia market settlement.

Cookies and Tracking on matahari

We use cookies to keep you logged in and to remember your account preferences. These are essential to matahari's operation. We also use analytics cookies to count page visits and understand which tournaments—Piala AFF, Champions League, Liga 1—draw the most interest. These do not identify you personally; they help us optimise the platform.

You can disable cookies in your browser settings, though this may impair matahari's functionality. We do not use third-party tracking pixels for retargeting ads across the web.

Data Retention and Security on matahari

We retain transaction records for the duration of your account and for several years afterward to comply with local record-keeping law. Account details such as your name and address are kept as long as your account is active. Deleted account data is purged from our main systems within a standard window, though backup copies may persist for disaster-recovery purposes.

We protect data using industry-standard encryption both in transit (HTTPS) and at rest. We limit staff access to account information and conduct regular security reviews. However, no system is perfectly secure; we cannot guarantee absolute protection against unauthorised access. If we discover a data breach affecting matahari users, we will notify affected account holders as required by law.

Contact matahari's Data Team

If you have questions about how we use your data or wish to exercise your rights, reach out through our support channel in the matahari app or via the contact form on this site. We handle data inquiries separately from general support to ensure your request receives proper attention. Response times vary by jurisdiction but generally fall within a standard verification window.

This policy may change as matahari evolves. We will notify you of material changes by updating this page and, if required, seeking your consent. Your continued use of matahari after such changes constitutes acceptance of the new terms.